Lens on Honduras

Consumer Protection Law

In 2008, Honduras enacted the Consumer Protection Law to safeguard, promote, and enforce consumer rights while ensuring compliance with fair trade practices. This legislation governs consumer transactions related to the purchase of goods and services, establishing procedures, rights, obligations, violations, and sanctions within this framework.

In October 2024, Decree No. 75-2024 introduced amendments to Article 68, incorporating five new provisions in response to consumer complaints about malpractice and deficiencies in telecommunications and internet services.

Among the most significant changes, the decree limits contract durations to a maximum of six months. Additionally, consumers dissatisfied with their service may terminate their contract by paying only for the services used. In cases of service disruption, consumers are entitled to receive credit for the days the service was non-operational.

A key aspect of the reform mandates that all fees and charges be expressed in local currency, protecting consumers from exchange rate fluctuations and preserving household financial stability. Furthermore, unexpected bill increases are strictly prohibited. The Consumer Protection Directorate (DGPC) is responsible for overseeing compliance and enforcing sanctions where necessary.

Additionally, under Article 2, the reform redefines the role of the National Banking and Insurance Commission (CNBS), which manages the Credit Information Center (CIC). With this amendment, telecommunications companies can no longer report delinquent customers to the CIC. Moreover, the CNBS is now required to rectify and immediately restore the credit ratings of individuals whose financial reputations were negatively impacted due to arrears in telecommunications payments.

This reform marks a significant step forward in strengthening consumer rights in the telecommunications sector, ensuring greater transparency, fairness, and accountability in the provision of essential services.


Regulation on Fee Exemptions for Senior Citizens in Financial Transactions

The National Banking and Insurance Commission (CNBS) has enacted the Regulation on Fee Exemptions for Senior Citizens in Financial Transactions, as per Circular CNBS No. 023/2024, in compliance with Legislative Decree No. 34-2024. This regulation aims to protect senior citizens’ financial rights, ensuring that individuals in the third and fourth age groups are not subjected to additional fees for personal financial transactions.

The regulation applies to banks, insurance companies, financial institutions, and cooperatives, granting fee exemptions for the following transactions:

  • Withdrawals from deposit and savings accounts
  • Electronic payments and transfers
  • Issuance of cashier’s checks, certified checks, traveler’s checks, or similar financial instruments
  • Replacement of savings passbooks, debit, and credit cards
  • Issuance, recovery, or replacement of account numbers, PINs, passwords, and other credentials required for digital banking

The regulation also prohibits financial institutions from introducing alternative fees or increasing rates to offset lost revenue. Additionally, it bars them from denying financial services to senior citizens unless a proper risk assessment and due diligence process has been conducted.

Financial institutions have four months to adjust their systems from the regulation’s effective date. Any undue charges applied since October 5, 2024, must be immediately refunded to affected clients.

This initiative aligns with Legislative Decree No. 59-2023, which amended the Comprehensive Protection Law for Senior Citizens and Retirees of Honduras. The amendment introduced a range of discounts and financial benefits for senior citizens, whether retired, pensioned, or non-retired, to enhance their quality of life and financial well-being.

Banks and financial institutions are already working on the necessary adjustments to comply with this regulation, which represents a major milestone in securing financial rights for senior citizens and improving their economic security and access to essential services.


Executive Decree PCM 40-2024: Financial Relief for Honduran Families

On December 20, 2024, the Honduran government issued Executive Decree PCM 40-2024, published in La Gaceta, to provide financial relief for housing loans, liquidity injection, and capital requirement reductions. This initiative is backed by the Honduran Bank for Production and Housing (BANHPROVI), the National Banking and Insurance Commission (CNBS), and the Central Bank of Honduras (BCH).

Under this decree, BANHPROVI is authorized to grant financial relief to more than 15,000 families impacted by rising interest rates on housing loans, which fluctuated between 0.5% and 8.7% since January 2023. This relief will be applied retroactively from that date.

To streamline implementation, CNBS will provide BANHPROVI with a list of affected borrowers, ensuring an efficient allocation of financial assistance.

Meanwhile, the Central Bank of Honduras will develop monetary policies to support economic, productive, and housing-related activities, including:

  • Government securities auctions to stabilize financial markets
  • Review of the minimum daily legal reserve requirements for private banks to ease lending conditions

Additionally, the CNBS will reduce capital reserve requirements for banking institutions, enabling them to extend relief to borrowers with overdue payments of 15 to 30 days. This measure will inject approximately 1.53 billion lempiras in liquidity, benefiting 124,000 borrowers across key sectors, including housing.

These strategic interventions aim to mitigate the economic strain on thousands of Honduran families affected by rising mortgage rates. By adjusting financial policies and providing targeted relief, the government seeks to foster economic stability, protect homeownership, and promote long-term financial resilience.

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